FAQ

Frequently Asked Questions

📦 Mail-In Process

How does the mail-in signing process work?
After purchasing a mail-in option, you will receive access to a Mail-In Instruction Form located within the product description. Please complete this form and include it with your shipment.

You will then ship your item to us before the listed deadline. Once received, your item will be included in the private signing and handled with the highest level of care.

After the signing is completed, your item will be securely returned to you.

Where do I send my item?
The shipping address will be provided within the product description as well as on the Mail-In Instruction Form after your order is placed. The address can also be found below. 

Please be sure to include all required order information with your shipment. All items must also be clearly labeled with:

ATTN: PJA / (Player Name)

9311 Highrock Drive, Waxhaw NC 28173 

This ensures your item is properly received and included in the correct signing.

What is the deadline to send in my item?
Each signing has a specific deadline, and your item must arrive before that deadline to be included.

All deadlines will be clearly listed on the Upcoming Signings page as well as within the individual mail-in product description.

We strongly recommend shipping your item early to avoid any delays.

How long does it take to get my item back?
Turnaround times may vary depending on the location and date of the signing. However, our goal is to have all items processed and shipped back within 1–5 business days after the signing is completed.

You will receive tracking information once your item has been shipped.

How do I know my item will be handled safely?
With over 20 years of experience in the memorabilia industry, every item received by PJA Authentic's is handled with the highest level of care and professionalism.

As collectors ourselves, we treat every item as if it were our own. All items are securely stored, properly organized for each signing, and carefully packaged for return shipment.

What items can I send in?

Most standard memorabilia items such as helmets, jerseys, footballs, and photos are accepted.

Mail-in categories may vary depending on the athlete and signing, and are typically organized by item type (e.g., small flats, premiums, or specialty items). Examples of accepted items will be provided within each individual product description.

If you have a unique or oversized item, we recommend contacting us prior to purchasing to confirm eligibility.

🏈 Product & Authentication

Are the autographs authenticated?
Authentication is available for all signings we conduct. If it is included, it will be explicitly stated. If not included, authentication can be selected as an add-on at checkout.

We primarily utilize Beckett Authentication Services (BAS), one of the most trusted names in the industry.

Can I request inscriptions or special placements?
Yes. If a signing offers inscription or placement options, they will be available as add-ons when purchasing your signing slot.

Can I purchase items instead of sending one in?
Yes. PJA Authentics offers signed and unsigned memorabilia for purchase when available.

Available inventory will be listed on our website and may vary depending on current signings and product availability.

💳 Policies & Shipping

What happens if I miss the deadline?
Items that arrive after the deadline may not be included in the signing.

If this occurs, PJA Authentics understands that unexpected delays can happen and will contact you to review any available options.

Our goal is to work with you to find the best possible solution in these situations.

Do you offer refunds?
Due to the nature of private signings and mail-in services, all sales for these services are generally final. We encourage all customers to review each signing carefully before making a purchase.

For in-stock and ready-to-ship items, returns may be accepted within a specified timeframe, provided the item is returned in its original condition. Additional details will be outlined on the product page or in our return policy.

PJA Authentics understands the responsibility that comes with handling both customer items and purchased memorabilia. If an issue occurs due to an error on our end, we will work with you to provide appropriate options to ensure your satisfaction.

📩 Contact & Support

How can I contact you?
You can reach us through our Contact page or by email with any questions regarding your order or upcoming signings.

We encourage all customers to reach out with any questions — we are always happy to help.